Last updated: 18 October 2026
We want you to be happy with your order. This policy explains how to return an item and get a refund. Luxury’s Beauty is operated by ANUSHKA DAHANAYAKE (PVT) LTD (Sri Lanka).
Return window
You can request a return within 30 days of delivery.
Conditions
- The item must be unused and in the same condition you received it.
- It must be in its original packaging, with all tags and labels.
- Proof of purchase (your order number) is required.
How to start a return
- Email [email protected] with your order number, the item you want to return and the reason. Add photos if the item is damaged or not what you ordered.
- We will reply with return instructions and the address to send the item to. Please do not send items back without contacting us first.
Return shipping costs
You pay the return shipping cost, unless the return is because of our mistake (a wrong, faulty or damaged item). In that case we cover it. Sometimes we may offer a refund or replacement without asking you to send the item back.
Refunds
Once we receive and check your return, we email you to confirm. Approved refunds go back to your original payment method. Your bank or card provider may take a few extra days to show it.
Wrong, faulty or damaged items
If your item arrives damaged, faulty or is not what you ordered, email us within 30 days of delivery with photos. We will send a replacement or a full refund, including shipping.
Exchanges
If you want a different size, colour or item, contact us and we will help you return the original and place a new order.
Contact
Questions about returns? Email [email protected] or visit our Contact us page.